Terms and Conditions

Agreement to These Terms

These Terms & Conditions apply to all services provided by Lightning Services LLC, doing business as Angel Wings Pet Care ("Angel Wings Pet Care," "we," "us"). By booking a service, paying for a service, or using our website at angelwingspetcare.com, you agree to these terms.

• Services. We provide pet aftercare, including pickup of a deceased pet, cremation through a licensed partner crematory, and return of ashes and memorial items when included in the package you choose.
• Service area. Our standard service area is Gilbert, Chandler, Mesa, and Queen Creek, Arizona. Pickups outside this area have an out-of-area fee, which we will tell you about before you book.
• Pricing. Current prices are listed on our website. Additional fees, such as out-of-area or after-hours pickup, are disclosed before payment.
• Payment. Payment is due at booking through our secure online checkout. Payment plans may be offered; their terms will be explained at the time of booking.
• Owner authorization. By booking, you confirm that you are the pet's owner or are authorized to make aftercare decisions for the pet.

• Pickup. We will tell you an estimated arrival time. Times may change due to traffic, weather, or other pickups, and we will keep you updated.
• Personal items. Please tell us at pickup if you want to keep your pet's collar, tags, or other items. Items sent with your pet may not be returned.
• Communal cremation. With communal cremation (no ashes returned), pets are cremated together, and ashes are not returned.
• Cremation with ashes returned. Your pet is cremated individually, and ashes are returned with the urn and memorial items in your package.
• Timing. Ashes are usually returned within the time frame we give you at booking. Delays can happen, and we will let you know.
• Unclaimed ashes. If we cannot reach you to return ashes after reasonable attempts for 90 days, we may respectfully scatter them.

• Cancellations. You may cancel before pickup for a full refund. After pickup, cremation may already be scheduled, and refunds are handled case by case.
• Liability. Our liability for any claim related to our services is limited to the amount you paid for that service.
• Governing law. These terms are governed by the laws of the State of Arizona.
• Changes. We may update these terms from time to time. The date at the top of this page shows the latest version.

Lightning Services LLC, doing business as Angel Wings Pet Care, sends text messages to customers who agree to receive them.

• How you opt in. When you call us to arrange a service, we ask if we may text you updates. We text you only if you say yes.
• What we send. Messages are about your pet's service: pickup confirmations and arrival times, cremation updates, notices when ashes and memorial items are ready, and replies to your questions. We do not send marketing messages.
• Frequency. Message frequency varies, usually 2 to 5 messages per booking.
• Cost. Message and data rates may apply.
• Opt out. Reply STOP at any time to stop receiving messages. We will send one message confirming you are unsubscribed.
• Help. Reply HELP for help, or call or text (480) 524-0019.
• Carriers. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy.

Angel Wings Pet Care
angelwingsarizona@gmail.com
(480) 524-0019
Serving Gilbert, Chandler, Mesa, and Queen Creek, AZ

We may update this policy from time to time. The effective date above reflects the latest revision.